Refund policy

Return & Refund Policy

At Latitude 32 & 4, we want every bag of coffee to arrive fresh and ready to enjoy.

Coffee Returns

Because coffee is a perishable food product, we are unable to accept returns or exchanges on coffee bags once they have been shipped or delivered.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, you receive the wrong item, or there is a quality issue with your coffee, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos of the product or packaging when applicable. We’ll review the issue and, when appropriate, provide a replacement or refund.

Change of Mind

We cannot offer refunds or exchanges for personal taste preferences or change-of-mind purchases. Coffee flavor can vary based on origin, roast, grind size, brewing method, water, and preparation.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been roasted, packed, or shipped, we may not be able to cancel or modify it.

Local Delivery

For locally delivered orders, please inspect your order when it arrives. If an item is missing, incorrect, or damaged, contact us as soon as possible so we can make it right.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have a problem with your order, please contact us at Brew@Latitude324.com. Include your name and order number so we can assist you quickly.

Latitude 32 & 4
Two Latitudes. One Coffee.